Online Audiences and Gatekeeping: User Comments and Their Infuence on Editorial Processes in Newsrooms in Kenya

In Kenyan newsrooms, there has been a debate about whether to keep the comment section on news websites in the aftermath of Social Media Networks, which allow the media to still collect user opinion without the risk of unregulated third-party comments. This paper sought to establish the nature and influence user comments have on editorial processes as well as explain what value media houses that have retained the comment section are receiving. To investigate this, the researchers adopted mixed methods research approach (quantitative and qualitative) and concurrent mixed methods research designs. The targeted population was journalists working in media houses that operate in print, broadcast, and digital news website in Nairobi County. The targeted media houses were: Nation Media Group (NMG), Standard Group (SG), and Radio Africa Group (RAG). Sample size comprised of 252 participants for quantitative data, 9 key informants for in-depth interviews, and 84 articles for direct content analysis. Survey and directed content analysis were used as strategies of inquiry. These strategies were aided by questionnaires, in – depth interviews, and code sheet as data generation tools.   Statistical Package for Social Sciences (IBM/SPSS) was used to analyse quantitative data. Quantitative data was presented using tables and pie-charts. Qualitative data was thematically analysed and presented in form of themes. The findings show that, contrary to popular belief, discussions in news website comment sections are frequently marred by incivility. Instead, the majority of the comments were deliberative in nature, with audience members just looking for a forum to express themselves in a civil manner. However, in cases where there were reported incidences of incivility, the sources quoted were the main trigger. Journalists have been shown to use user input in the comment section to gauge the quality of the content they produce, while media companies use audience knowledge to make strategic decisions. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news and still maintain deliberative debates

Online Audiences and Gatekeeping: User Comments and Their Infuence on Editorial Processes in Newsrooms in Kenya

In Kenyan newsrooms, there has been a debate about whether to keep the comment section on news websites in the aftermath of Social Media Networks, which allow the media to still collect user opinion without the risk of unregulated third-party comments. This paper sought to establish the nature and influence user comments have on editorial processes as well as explain what value media houses that have retained the comment section are receiving. To investigate this, the researchers adopted mixed methods research approach (quantitative and qualitative) and concurrent mixed methods research designs. The targeted population was journalists working in media houses that operate in print, broadcast, and digital news website in Nairobi County. The targeted media houses were: Nation Media Group (NMG), Standard Group (SG), and Radio Africa Group (RAG). Sample size comprised of 252 participants for quantitative data, 9 key informants for in-depth interviews, and 84 articles for direct content analysis. Survey and directed content analysis were used as strategies of inquiry. These strategies were aided by questionnaires, in – depth interviews, and code sheet as data generation tools.   Statistical Package for Social Sciences (IBM/SPSS) was used to analyse quantitative data. Quantitative data was presented using tables and pie-charts. Qualitative data was thematically analysed and presented in form of themes. The findings show that, contrary to popular belief, discussions in news website comment sections are frequently marred by incivility. Instead, the majority of the comments were deliberative in nature, with audience members just looking for a forum to express themselves in a civil manner. However, in cases where there were reported incidences of incivility, the sources quoted were the main trigger. Journalists have been shown to use user input in the comment section to gauge the quality of the content they produce, while media companies use audience knowledge to make strategic decisions. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news and still maintain deliberative debates

Online Audiences and Gatekeeping: User Comments and Their Influence on Editorial Processes in Newsrooms in Kenya

In Kenyan newsrooms, there has been a debate about keeping the comment section on news websites in the aftermath of Social Media Networks. This allows the media to still collect user opinions without the risk of unregulated third-party comments. This paper sought to establish the nature and influence user comments have on editorial processes and explain what value media houses that have retained the comment section are receiving. To investigate this, the researchers adopted mixed methods research approach (quantitative and qualitative) and concurrent mixed methods research designs. The targeted population was journalists working in media houses that operate in print, broadcast, and digital news websites in Nairobi County. The targeted media houses were: Nation Media Group (NMG), Standard Group (SG), and Radio Africa Group (RAG). The sample size comprised 252 participants for quantitative data, nine key informants for in-depth interviews, and 84 articles for direct content analysis. Surveys and directed content analysis were used as strategies of inquiry. These strategies were aided by questionnaires, in-depth interviews, and code sheets as data generation tools.   Statistical Package for Social Sciences (IBM/SPSS) was used to analyse quantitative data. Quantitative data was presented using tables and pie charts. Qualitative data was thematically analysed and presented in the form of themes. Contrary to popular belief, the findings show that discussions in news website comment sections are frequently marred by incivility. Instead, most of the comments were deliberative, with audience members just looking for a forum to express themselves civilly. However, in cases with reported incidences of incivility, the sources quoted were the main trigger. Journalists have been shown to use user input in the comment section to gauge the quality of their content, while media companies use audience knowledge to make strategic decisions. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news while maintaining deliberative debates

Online audiences and gatekeeping: user comments and their influence on editorial processes in newsrooms in Kenya

There has been an ongoing debate in Kenyan newsrooms on whether or not to retain the comment section on news websites in the wake of Social Media Networks which allow the media to still get user feedback devoid of any liability of unregulated third-party comments. This study set to establish the role and influence user comments have on editorial processes as well as explain what value media houses that have retained the comment section are receiving. Using methodological triangulation, this study analysed the nature of user comments, how comments influence editorial processes and the value the three media houses with an active comment section are deriving. Phase I involved a content analysis where the data was coded and analysed quantitatively then presented using tables and pie charts. For phase II, a survey was done, and the data analysed with SPSS and presented using tables and pie charts while Phase III involved in depth interviews where data was thematically analysed. This multi-method approach exposed aspects of reality which were insightful. The results indicate that contrary to the perception that discussions in comment section on news websites are often marred by incivility, this study found that majority of the comments were deliberative in nature with audience members simply looking for a platform to lend their voice in a civil way. The study also found that in cases where there were reported incidences of incivility, the sources quoted were the main trigger. Journalists were found to be using user feedback through the comment section as a measure of the quality of content they churn out while media houses are using the audience insight to make strategic decisions. New roles have emerged, and media houses are increasingly interested in getting audience feedback as they shape how they generate new story ideas, topic selection and story placement on their news websites. In addition, media houses with active comment sections have defined parameters within which they can incorporate user feedback in their day-to-day editorial processes and maintain their gatekeeping mandate without compromising on the news values that dictate what is considered as news. The results shed light on how newsrooms may give the public a platform to discuss and give their input on the news and still maintain deliberative debates